Shipping & Delivery

We'll do our best to get your order to you in the fastest and most cost effective manner possible.

We do not burden/hide freight cost within our product pricing - which we endeavour to keep as affordable as possible. Freight will be calculated on the total weight of your order as you proceed through the checkout and enter your shipping details. It increments at 1.5kg, 2.5kg, 5kg etc etc

We use DHL EXPRESS or AUSTRALIA POST ePARCEL Service to deliver your parcel depending on your location, size and the combined weight of your order. Once your order has shipped from Wellington, New Zealand, we will send you a confirmation email, including a Track & Trace number for your package if applicable. Please be aware that DHL require a signature to deliver your parcel and if you are not home to receive it, a card will be left with instructions to contact DHL to arrange delivery or pick-up. Please contact us if you would like to discuss faster shipping options for your area.

Please allow 1-3 working days for deliveries via DHL and 5-10 working days for deliveries via Australia Post, once this email has been sent. If your order does not arrive within this timeframe, please contact us at For us to help you quickly, please include your order number in your email. PLEASE BE AWARE THAT AT CERTAIN TIMES SUCH AS DURING A SALE ON OUR WEBSITE, YOUR ORDER MAY NOT SHIP AS QUICKLY AS USUAL DUE TO THE VOLUME OF ORDERS WHICH MAY REQUIRE PROCESSING. THIS ALSO MAY APPLY TO THE ARRIVAL OF LARGE PRE-ORDER SHIPMENTS, AGAIN YOUR ORDER MAY NOT SHIP AS QUICKLY AS WE WOULD LIKE.

Craft House Australia | E & O E

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